If a customer’s issue requires more than that time amount, the customer is typically asked to book a successive appointment.Īpple has relied on this system in order to fit in as many Genius Bar appointments per day at each store and maintain a uniform experience. Currently, Apple Stores allocate a fixed amount of time to each customer per Genius Bar appointment: 10 minutes for iOS devices and 15 minutes for Macs. Imagine how angry this lady would be if the Genius Bar took any longer.Apple is readying a pair of notable improvements for Apple Store Genius Bars to be rolled out over the next couple of months, according to sources. One New York area Apple store employee said she was “not aware” of any reservation scalping, and a random sampling of available appointments on the Apple website shows no scarcity of appointments. While this reservation resale is technically possible (although likely illegal) in America as well, it doesn’t seem to have crossed the Pacific quite yet. As a result, the shady practice has become much more difficult (although not impossible). With the launch of the iPhone 5, however, Apple instituted a new policy that requires customers to register online with photo identification before picking up their goods. In the past, swarms of resellers would descend on Apple stores during new product launches and hock their purchases for many times the sticker price. He was given two stores and two time slots to pick from, and then sent an instant message with information allowing him to log onto the Apple website and change the name on the appointment to his own.Īs the Register points out, this isn’t the first time Chinese scalpers have targeted Apple. However, when he went online to check websites such as Taobao Marketplace - a sort of Chinese eBay that allows consumers to sell products to one another - he found plenty of Genius Bar appointment registrations being offered for between $1.60 and $6.50.ĭelving into the murky depths of the illicit Genius Bar appointment trade, Wang purchased a reservation from an online scalper. In China this process is no longer so simple - or free.Īccording to the Beijing Morning News, entrepreneurial scalpers have targeted local Apple Stores, registering all available Genius Bar appointments and selling them back to the consumers for a price.Ī reporter for the Beijing paper, Wang Bin, wanted his iPhone 4S fixed, but found all the appointments booked. Just go to Apple’s website, register a time, and have all your questions answered.
MAC GENIUS BAR APPOINTMENT BELLEVUE SOFTWARE
Whether they’re teaching you software skills or diagnosing your phone for repair, there’s no charge.
Follow a “genius” to help you with your iPhone or Mac? In China, it might cost you.Īpple stores are famous for their Genius Bars: Counters staffed by plucky tech whizzes who can help with anything from syncing iTunes to editing photos.
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